KTCU makes efforts to actively reflect the opinions of its internal and external stakeholders in order to actively communicate with them and also to reflect them in the management activities for each sector. Stakeholder groups such as members, officers and employees, governments, local communities, and suppliers are classified to establish various communication channels and continuously reflect stakeholder opinions in management strategies.
Members
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Communication Channels- Call center/VOC
- Online member panels / On-site monitoring
- Board of Representatives / Steering Committee / subcommittees
- Website / social media channels / The-K Magazine
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Expected Effects- Setting the systematic direction of member welfare
- Reflecting members' opinions on services and welfare
- Improvement in qualitative implementation rather than quantitative expansion
Officers and
Employees
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Communication Channels
- Groupware / Suggestion system
- Employee satisfaction survey / ESG index assessment
- Factual survey / Managers' integrity evaluation
- Monthly business reports
- Labor-management council / Social clubs
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Expected Effects
- Foster internal experts and talents
- Promotion of a fair recruitment and improvement in performance management
- Improvements in detailed plans for internal evaluations, rewards, promotions, etc.
Subsidiaries
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Communication Channels
- Management assessment of subsidiaries
- Synergy committees of subsidiaries
- Monthly business reports of subsidiaries
- Groupware / The-K integrated marketing board
- IMC Committee
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Expected Effects
- Performance management and evaluation of subsidiaries
- Mutual development with subsidiaries and synergy creation in The-K Group-level
- Management status evaluation and information sharing with subsidiaries
- Establishment of a committee governance for a company-wide integrated marketing
- Improvement in the expertise of conducting marketing duties
National Assembly/
governments/
media
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Communication Channels
- Audit by the National Assembly or the Board of Audit and Inspection of Korea
- Employment audit by the Ministry of Education
- Business reports of and approval by the Ministry of Education
- Tax audit by the National Tax Service
- Governmental policies
- Media interviews / press conferences
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Expected Effects
- Expansion of the transparency of the KTCU’s decision-making systems, such as the Board of Representatives and the Steering Committee
- Active investments for ESG and eco-friendly projects