KTCU strives to effectively communicate with its internal and external stakeholders and actively
incorporate their opinions into management activities across various sectors. Stakeholder groups such as members, officers and employees, governments, local communities, and suppliers are classified to establish various communication channels and continuously reflect stakeholder opinions in management strategies.
Members
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Communication Channels- Call center/VOC
- Online member panels / On-site monitoring
- Board of Representatives / Steering Committee / subcommittees
- Website / social media channels / The-K Magazine
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Expected Effects- Establishing a structured approach to member welfare
- Reflecting members' opinions on services and welfare
- Improvement in qualitative implementation rather than quantitative expansion
Officers and
Employees
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Communication Channels
- Groupware / Suggestion system
- Employee satisfaction survey / ESG index assessment
- Factual survey / Managers' integrity evaluation
- Monthly business reports
- Labor-management council / Social clubs
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Expected Effects
- Develop internal expertise and talent
- Promotion of a fair recruitment and improvement in performance management
- Improvements in detailed plans for internal evaluations, rewards, promotions, etc.
Subsidiaries
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Communication Channels
- Management assessment of subsidiaries
- Synergy committees of subsidiaries
- Monthly business reports of subsidiaries
- Groupware / The-K integrated marketing board
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Expected Effects
- Performance management and evaluation of subsidiaries
- Mutual development with subsidiaries and synergy creation at the group level
- Management status evaluation and information sharing with subsidiaries
- Establishment of a committee governance for a company-wide integrated marketing
National Assembly/
governments/
media
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Communication Channels
- Audit by the National Assembly or the Board of Audit and Inspection of Korea
- Employment audit by the Ministry of Education
- Business reports of and approval by the Ministry of Education
- Tax audit by the National Tax Service
- Governmental policies
- Media interviews / press conferences
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Expected Effects
- Expansion of the transparency of the KTCU’s decision-making systems, such as the Board of Representatives and the Steering Committee
- Active investment in ESG and eco-friendly projects