KTCU actively engages with internal and external stakeholders to incorporate their perspectives into all areas of management. The organization categorizes stakeholders―such as members, employees, subsidiaries, asset management partners, and other relevant groups―and operates tailored communication channels for each group. Through these channels, stakeholder feedback is continuously collected and integrated into business activities and strategic planning across relevant functions.
Members
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Communication Channels- Call center / VOC
- Member panels / visit Monitoring
- Board of Representatives / Steering Committee / Board of Representatives Subcommittees
- Website / SNS / The-K Magazine
Employees
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Communication Channels
- Proposal system
- Organizational culture assessments
- Quarterly business reports
- Labor-Management Council
- Clubs
Subsidiaries
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Communication Channels
- Subsidiary business evaluations
- Subsidiary synergy councils
- Subsidiary quarterly business reports
- Groupware (The-K Family Board)
- Subsidiary self-audit organization workshops
Asset Management Partners
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Communication Channels
- KAMS information exchange system
- Asset Management Committee
- Risk Management Committee
- Investment Committee
Suppliers
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Communication Channels
- S2B integrity contract excellence institution selection
Local Communities
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Communication Channels
- Operate CHARM Sharing Volunteer Group
- Strategic social contribution projects
- Social Contribution Committee
National Assembly /
Government / Media
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Communication Channels
- National Assembly / Board of Audit and Inspection audits
- Ministry of Education audits
- Ministry of Education project reports and approvals
- National Tax Service tax audits
- Media interviews / press conferences